Refund Policy

Last updated: July 2026

This is a starting-point template, not legal advice — have a lawyer licensed in Alberta review it before publishing, and make sure it's consistent with any platform policies you're also subject to (Stripe, Google Play, Apple).

This policy covers purchases made directly through Frontline on the web, processed by Stripe.

Digital goods

Frontline sells virtual cosmetic items (character and board skins) and a recurring Battle Pass subscription. Because these are digital goods delivered instantly to your account, purchases are generally final and non-refundable once delivered, except as described below or as required by applicable law.

When we'll issue a refund

You were charged in error or charged twice for the same purchase.
A purchase failed to deliver the item to your account.
Required by law in your jurisdiction (for example, certain consumer-protection rules).

Battle Pass subscription

The Battle Pass renews monthly until canceled. You can cancel at any time to stop future renewals; canceling does not refund the current billing period, and you'll keep Battle Pass benefits through the end of the period you already paid for.

How to request a refund

Email contact@palmwelltech.com with your account email and the purchase in question. We aim to respond within 2–3 business days.